Petizens Policies
Shipping & Returns
Everything you need to know about order processing, delivery timing, shipping costs, and easy returns for your pet wellness favorites.
How orders move
We keep shipping simple so you can spend less time tracking packages and more time caring for your pets.
Processing
Order handling
Most in-stock orders are processed within 1 to 2 business days. During launches, holidays, or high-volume periods, processing may take a little longer.
Shipping
Delivery timing
Standard shipping times vary by destination, carrier, and product availability. Estimated delivery windows appear at checkout and in your shipment confirmation.
Returns
Easy returns
If something is not the right fit, contact us promptly. Unused, unopened items in original condition may be eligible for return according to our return review process.
Helpful notes
Before you reach out
Need to update your shipping address or adjust an order? Contact us as soon as possible. Once an order enters fulfillment or ships, changes may not be available.
If your package arrives damaged or something is missing, please contact Petizens with your order number and clear photos of the issue so we can review next steps quickly.
Approved refunds are typically returned to the original payment method. Processing times depend on your financial institution after the return is received and reviewed.